Privacy Policy

1. Data controller

The data controller is Vladimir Khegay, a plastic surgeon providing services at the Al-Clinic clinic (134 Kabanbay Batyr St., Almaty).

Contact for questions about data processing: phone +7 705 584 6465, email khegay-v_07@mail.ru.

2. What data is collected

Through the contact forms on the site (on the homepage, procedure pages, "About", blog articles, "International Patients" and "Contacts"), we collect: your name and phone number, provided voluntarily when you submit a consultation request.

The site does not request or store any special categories of personal data (health information, diagnoses, etc.) through its contact forms — such information is discussed only directly with the doctor, in person or remotely, outside the site.

3. Purpose of processing

The data collected is used solely to contact you at the phone number provided, discuss the procedure you are interested in, and arrange a consultation time.

The data is not used for automated decision-making, scoring, or profiling.

4. Who the data is shared with

Requests are processed using the QazCRM lead-management system (crm.tennet.kz) — form data is sent directly to this system over a secure (HTTPS) connection at the moment the request is submitted.

Data is not sold, is not shared with third parties for marketing purposes, and is not used for promotional mailings without separate consent.

Google LLC (Google Ads) receives information about site visits and the fact of an enquiry — see section 8. Form data (name, phone) is not shared with it.

5. Retention period

Data is retained for as long as necessary to process the request and any subsequent interaction with the patient, unless a longer period is required by the law of the Republic of Kazakhstan. On request, data is deleted sooner.

6. Your rights

Under the Law of the Republic of Kazakhstan "On Personal Data and Its Protection," you have the right to request information about what data of yours is being processed, to request its correction or deletion, or to withdraw your consent to processing at any time.

To exercise these rights, email khegay-v_07@mail.ru or call +7 705 584 6465.

7. Security

The site operates over a secure HTTPS connection. The contact form sends data directly to the CRM system without intermediate storage on the site’s own server.

8. Cookies and analytics

The site uses the Google Ads tag (gtag.js, Google LLC) to count enquiries that come from advertising. The tag sets Google service cookies (such as _gcl_au, and _gcl_aw after a click on an ad) and tells Google only that an enquiry happened: a form submission, or a tap on a WhatsApp link or the phone number. Names, phone numbers and other form data are not sent to Google. Ad personalisation (remarketing) is turned off for site visitors.

The tag is not loaded in the site’s admin area. You can delete or block cookies in your browser settings and manage Google ads at adssettings.google.com.

9. Third-party services

The site includes links to Instagram and WhatsApp, an embedded 2GIS map and the Google Ads tag (see section 8). By following these links or interacting with the embedded widgets, you become subject to the privacy policies of those services — the site is not responsible for their data processing.

10. Changes to this policy

This policy may be updated from time to time. The current version is always available on this page, with the effective date shown.